Home Account and security
Where can I manage my linked bank accounts?
1 out of 1 found helpfulThis action is not a tab on User Settings. The tabs are Configurations, Notifications, Business Logo, MFA, and, for a Castle terminal business, Batch Settlement and Terminal Settings. There is no screen here to change the login email, transfer the owner, close the account, edit a bank account, or import card numbers from another provider.More ...
Read MoreWhen can I start accessing my RapidCents account?
0 out of 1 found helpfulYou can use the dashboard after you sign in and, if asked, verify your email. Payment routes also require a verified business. There is no separate statement-generation calendar in these menus.More steps are in Getting started.
Who should be contacted in case of account-related issues or questions regarding RapidCents?
0 out of 1 found helpfulSettings is visible to a super admin or an admin. Other menus follow permissions such as invoices.index or customers.index. A super admin also sees Products, Client API, Developers, and Employees and Permissions. Support is [email protected] and the sidebar Support link.More steps are in Getting started.
Read MoreWho has the ability to update payment and billing information in the account section?
0 out of 1 found helpfulSettings is visible to a super admin or an admin. Other menus follow permissions such as invoices.index or customers.index. A super admin also sees Products, Client API, Developers, and Employees and Permissions. Support is [email protected] and the sidebar Support link.More steps are in Getting started.
Read MoreWho can change account settings in RapidCents?
0 out of 1 found helpfulSettings is visible to a super admin or an admin. Other menus follow permissions such as invoices.index or customers.index. A super admin also sees Products, Client API, Developers, and Employees and Permissions. Support is [email protected] and the sidebar Support link.More steps are in Getting started.
Read MoreHow to add a bank account for payouts?
0 out of 1 found helpfulThis action is not a tab on User Settings. The tabs are Configurations, Notifications, Business Logo, MFA, and, for a Castle terminal business, Batch Settlement and Terminal Settings. There is no screen here to change the login email, transfer the owner, close the account, edit a bank account, or import card numbers from another provider.More ...
Read MoreHow to import customer card numbers from another payment provider to RapidCents?
1 out of 1 found helpfulThis action is not a tab on User Settings. The tabs are Configurations, Notifications, Business Logo, MFA, and, for a Castle terminal business, Batch Settlement and Terminal Settings. There is no screen here to change the login email, transfer the owner, close the account, edit a bank account, or import card numbers from another provider.More ...
Read MoreHow to update your account name in the dashboard?
0 out of 1 found helpfulThis action is not a tab on User Settings. The tabs are Configurations, Notifications, Business Logo, MFA, and, for a Castle terminal business, Batch Settlement and Terminal Settings. There is no screen here to change the login email, transfer the owner, close the account, edit a bank account, or import card numbers from another provider.More ...
Read MoreWhat to do if you are having difficulty accessing your account?
0 out of 1 found helpfulIf you cannot get in, confirm the email, finish verification if you were redirected, and use Switch business after you are in. An unrecognized-login inbox is not a dashboard screen. MFA has no bypass.More steps are in Account security and MFA.
How to easily update your banking information from the dashboard?
1 out of 1 found helpfulThis action is not a tab on User Settings. The tabs are Configurations, Notifications, Business Logo, MFA, and, for a Castle terminal business, Batch Settlement and Terminal Settings. There is no screen here to change the login email, transfer the owner, close the account, edit a bank account, or import card numbers from another provider.More ...
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